CONFRONTING UTAH'S UNIVERSITY FEDERAL CREDIT UNION'S ABETTING OF RACIAL PROFILING TOWARDS IMMIGRANTS

WHERE TO GO FROM HERE
1. Identify the problem - which has been done
2. Approach those concerned -which has been done
3. Take remedial measures - in the process

WHAT OTHERS HAVE SAID ABOUT UNIVERSITY FEDERAL CREDIT UNION STAFF SERVICES

1. "You are right. She does not have an answer and she was foolish to say
something she could not defend!"

2. "Becky doesn't have a answer for 2 because there isn't a different process
 its just a way for Utah to discriminate."

UTAH BANKS/CREDIT UNIONS THAT ACCEPT UTAH PRIVILEGE DRIVING CARD AS VALID ID

1. Zions Bank
2. America First Credit Union

One bank/credit union gave me this list to show all forms of ID they accept and it was not a secret! News! Haha. As you will see, the list makes accommodation for individuals in varied ID circumstances. This is inclusive and commendable. Click the picture to enlarge.

The University Federal Credit Union in Utah can learn from this on how to serve everyone regardless of national origin or race.

OTHER PLACES THAT ACCEPT UTAH PRIVILEGE CARD AS VALID ID

1. Federal Offices, for example the US Post Office

A Record of Emails Between: Beckie Huetter and Kelly Young of Utah University Credit Union II

Victoria <vsethunya@gmail.com>	19 Jun (4 days ago)
to Kelly

Kelly. I was asked which way of communication I prefer and I chose the
email because it is the only way I can communicate during business
hours. Please forward my email address  and my last set of questions
to VP. By the way what is VP is what is his or her full name?

On 18 June 2014 16:01, Kelly Young <kyoung@ucreditu.com> wrote:
> Victoria,
> Thanks for your questions.  Unfortunately, these are above my scope.  Our VP of Operations would like to speak with you over the phone and answer these as well as any other additional questions.  If you could please provide a telephone number where you can be reached I will forward this on to her.
>
> Thank you,
>
> Kelly Young

On 19 June 2014 16:41, Beckie Huetter <bhuetter@ucreditu.com> wrote:
> Victoria,
>
> Your email has been forwarded to me to further look into. My name is Beckie Huetter, VP of Operations. I appreciate you reaching out to us with your concerns.
>
> In regards to the Utah Driving Privilege Card, we do not accept this as a form of identification for several reasons:
>
> 1. The identification states clearly on it that it is NOT VALID FOR IDENTICATION.
> 2. This type of identification does not go through the same process as other state identification(s) do.
>
> As Kelly has mentioned in prior communications, our West Valley branch accepted this identification in the past in error. This has been addressed.
>
> If you would like to further discuss this, I can be reached directly at 801-463-3523.
>
> Thank you,
>
>
> Beckie Huetter
> University Credit Union
> Executive Offices - Vice President - Service and Operationsbhuetter@ucreditu.com
> Phone: (801) 481-8800
> Fax: (801) 481-8833
> www.ucreditu.com
>

> -----Original Message-----
> From: Victoria [mailto:vsethunya@gmail.com]
> Sent: Thursday, June 19, 2014 4:47 PM
> To: Beckie Huetter
> Cc: Kelly Young
> Subject: Re: FW: Denial of Service and Racist/Discriminatory Treatment By Ivana Ristic
>
> Beckie,
>
> Thank you for responding.
>
> You state: "2. This type of identification does not go through the same process as other state identification(s) do."
>
> What is it in this type of ID process that is different form the others?
>

Victoria <vsethunya@gmail.com>	19 Jun (4 days ago)
to Beckie

Beckie,
I asked you a question based on your email.
The question I asked has to do with  "2", not "1".

You state: "2. This type of identification does not go through the
same process as other state identification(s) do."

What is it in this type of ID process that is different form the others?

On 19 June 2014 16:54, Beckie Huetter <bhuetter@ucreditu.com> wrote:
> Victoria,
>
> The identification clearly states that this is NOT VALID FOR IDENTIFICATION. As a Credit Union we have elected to not accept this as identification.
>
> Thank you,
>
>
>
> Beckie Huetter
> University Credit Union
> Executive Offices - Vice President - Service and Operations
> bhuetter@ucreditu.com
> Phone: (801) 481-8800
> Fax: (801) 481-8833
> www.ucreditu.com

Beckie Huetter	20 Jun (3 days ago)
to me, Kelly

Victoria,

After talking to the Division of Motor Vehicles with the State of Utah, the Utah Driving Privilege card is provided to undocumented immigrants who cannot provide documentation to prove they are here legally.  This is why the statement    "NOT VALID FOR IDENTICATION" has been placed on the card and should NOT be used for identification purposes.

Regards,

Beckie Huetter
University Credit Union
Executive Offices - Vice President - Service and Operations
bhuetter@ucreditu.com
Phone: (801) 481-8800
Fax: (801) 481-8833
www.ucreditu.com

Victoria <vsethunya@gmail.com>	20 Jun (3 days ago)
to Beckie, Kelly

Beckie,
Let's talk about the email that YOU, not the DMV sent to me.

At # 2, you said:
 "2. This type of identification does not go through the same process
as other state identification(s) do."

What is it in this type of ID process that is different from the others?

You are refusing to respond to this question based on your email. This
is the 3rd (Third) time I ask this same question based on what you  said. I am not talking about anything else or anyone else, I am talking about what you said.

In US Federal offices this privilege card is accepted as valid ID and
it has never been denied in government and legal transactions. It is
also accepted in some banks in Utah.

I am asking for clarification from you on the statement you made.
Let's stick to the issue: You said the privilege card process is
different and based on what you, Beckie said to me in an email, I am
asking what is different about the process. This seems to me like a
straightforward question on a statement made by you.

Surely it would not take this long for you to respond this question
standing in line at the bank.....

Beckie Huetter	20 Jun (3 days ago)
to me, Kelly

Victoria,

We have adequately answered your questions in regards to the incident that occurred at our West Jordan branch.  We have explained that our branch on 2700 S made an error and violated our policy on what is the appropriate identification when they provided services to you.  Our West Jordan branch was following policy when they declined to process your transaction after inadequate identification was provided.

Our policies are in place to help protect our membership.  Again we are sorry for the inconsistency between the branches, but this has been addressed with them.

In addition, I have explained that the Division of Motor Vehicles responded to us that the requirements are different when providing information for a Utah Driver Privilege Card than other identification cards. If you want specific information on the process the various identification cards go through, you will need speak with the DMV directly.


Regards,

Beckie Huetter
University Credit Union
Executive Offices - Vice President - Service and Operations
bhuetter@ucreditu.com
Phone: (801) 481-8800
Fax: (801) 481-8833
www.ucreditu.com

A Record of Emails Between: Beckie Huetter and Kelly Young of Utah University Credit Union

THE BEGINNING

> -----Original Message-----
>> From: Victoria [mailto:vsethunya@gmail.com]
>> Sent: Tuesday, June 17, 2014 9:36 PM
>> To: socialmedia
>> Subject: Denial of Service and Racist/Discriminatory Treatment By
>> Ivana Ristic
>>
>> Following the posting of my blog, I got a message to contact you at this email. My email is the best way to communicate with me. Thank you.
>> http://documentutahracismanddiscrimination.blogspot.com/

 On 18 June 2014 12:40, Kelly Young <kyoung@ucreditu.com> wrote:
>> Victoria,
>> Thank you again for your comment on Facebook and expressing your concern.  As a financial institution, we are required to follow government regulations for identification documents.  In Utah, the government has indicated that the Driver Privilege Card is not a valid form of identification at this time.  We apologize for the inconvenience and any frustration this has caused you.  If you have any additional concerns or questions, please don't hesitate to contact us.
>>
>> Sincerely,
>>
>> Kelly Young

-----Original Message-----
> From: Victoria [mailto:vsethunya@gmail.com]
> Sent: Wednesday, June 18, 2014 12:49 PM
> To: Kelly Young
> Subject: Re: Denial of Service and Racist/Discriminatory Treatment By
> Ivana Ristic
>
> Kelly,
> In Utah, one of your branches recognized the Driver Privilege Card as a valid form of ID. In fact there are other banks including the US Post Office that accept Utah Privilege Card as a valid ID.
> Is your financial institution regulated by FDIC? If so, what does it say about Utah Driver Privilege Card being accepted in some of your branches when denied by others? Or, what does it say about denying individuals services based on their race or national origin?
> Yes, I am concerned about different treatment I have received at the West Jordan Branch which is different from the treatment I received at the branch on 2700S and Redwood.
> Thank you for your time.

On 18 June 2014 14:35, Kelly Young <kyoung@ucreditu.com> wrote:
> Victoria,
> The University Credit Union is regulated by the NCUA (National Credit Union Association).  The US Patriot Act governs what financial institutions for what types of valid identification can be accepted for transactions.  Some places have elected to accept Drivers Privilege Cards as a form of ID, however we have not.  Our West Valley branch made an error in accepting the Drivers Privilege Card as a valid form of ID.  We are extremely sorry for this as we strive to provide a level of consistence to all members and nonmembers.   We will be addressing this with the branch so now further confusion arises.
>
> Please let me know if you have any further questions.
>
> Sincerely,

> Kelly Young

"ABOVE MY SCOPE"

Kelly Young	18 Jun (2 days ago)
to me

Victoria,
Thanks for your questions.  Unfortunately, these are above my scope.  Our VP of Operations would like to speak with you over the phone and answer these as well as any other additional questions.  If you could please provide a telephone number where you can be reached I will forward this on to her.

Thank you,

Kelly Young

A Utah University Credit Union Branch Joins the Racist/Discriminatory Ranks of Utah DMV

What Happened?
Ivana Ristic denied me bank services at the 

University Credit Union branch in West Jordan, 

Utah on Saturday, 14th of June, 2014.

How So?
She would not allow me to cash the $45.00 cheque 

given to me by someone who has an account at 

University Credit Union. 

She declined to issue her approval signature but 

said the state-issued Utah Privilege Card is not avalid ID document and it stated so on the card. 


My Conversation with Ivana Ristic 

Do you have it anywhere in writing that you should deny me service. I would like a copy of your

 policy regarding denying me services:
“Yes. It is our policy to deny services to people with Privilege Cards”
I asked her if I could read from the document in 

which she was reading.
“No. You can't read it. It is our policy.”
I explained to her that a University Credit Union on 2700S offered me services using the same 

Privilege Card I was presenting to her.

“You can go to that same branch  when they open 

the lobby on Monday.”

I asked her if the University Credit Union is run by federal or Utah state laws.

“It says right there on it that it is invalid for identification. I will not 
put my signature on anything. You can go to the branch on 2700S on Monday. We cannot help you here.”




How Does One Obtain a Utah Privilege Card

(You should go to the DMV site to double-check and see if I missed or added anything)

1. Submit to a Criminal Background Check. Submit 

fingerprints and birth certificate to the BCI 

office that does the screening. I believe it costs

$45 for the screening.

2. Submit sealed results of the screening to DMV. If you have been cleared in stage 1, you will be 

asked to provide proof of address, 2 IDs/Social Security Card/ITN (tax identification)or something 

like that. 

3. In my case I submitted my birth certificate, 

SSN, proof of address an required IDs