> -----Original Message-----
>> From: Victoria [mailto:vsethunya@gmail.com]
>> Sent: Tuesday, June 17, 2014 9:36 PM
>> To: socialmedia
>> Subject: Denial of Service and Racist/Discriminatory Treatment By
>> Ivana Ristic
>>
>> Following the posting of my blog, I got a message to contact you at this email. My email is the best way to communicate with me. Thank you.
>> http://
On 18 June 2014 12:40, Kelly Young <kyoung@ucreditu.com> wrote:
>> Victoria,
>> Thank you again for your comment on Facebook and expressing your concern. As a financial institution, we are required to follow government regulations for identification documents. In Utah, the government has indicated that the Driver Privilege Card is not a valid form of identification at this time. We apologize for the inconvenience and any frustration this has caused you. If you have any additional concerns or questions, please don't hesitate to contact us.
>>
>> Sincerely,
>>
>> Kelly Young
-----Original Message-----
> From: Victoria [mailto:vsethunya@gmail.com]
> Sent: Wednesday, June 18, 2014 12:49 PM
> To: Kelly Young
> Subject: Re: Denial of Service and Racist/Discriminatory Treatment By
> Ivana Ristic
>
> Kelly,
> In Utah, one of your branches recognized the Driver Privilege Card as a valid form of ID. In fact there are other banks including the US Post Office that accept Utah Privilege Card as a valid ID.
> Is your financial institution regulated by FDIC? If so, what does it say about Utah Driver Privilege Card being accepted in some of your branches when denied by others? Or, what does it say about denying individuals services based on their race or national origin?
> Yes, I am concerned about different treatment I have received at the West Jordan Branch which is different from the treatment I received at the branch on 2700S and Redwood.
> Thank you for your time.
On 18 June 2014 14:35, Kelly Young <kyoung@ucreditu.com> wrote:
> Victoria,
> The University Credit Union is regulated by the NCUA (National Credit Union Association). The US Patriot Act governs what financial institutions for what types of valid identification can be accepted for transactions. Some places have elected to accept Drivers Privilege Cards as a form of ID, however we have not. Our West Valley branch made an error in accepting the Drivers Privilege Card as a valid form of ID. We are extremely sorry for this as we strive to provide a level of consistence to all members and nonmembers. We will be addressing this with the branch so now further confusion arises.
>
> Please let me know if you have any further questions.
>
> Sincerely,
> Kelly Young
"ABOVE MY SCOPE"
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18 Jun (2 days ago)
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Victoria,
Thanks for your questions. Unfortunately, these are above my scope. Our VP of Operations would like to speak with you over the phone and answer these as well as any other additional questions. If you could please provide a telephone number where you can be reached I will forward this on to her.
Thank you,
Kelly Young
Thanks for your questions. Unfortunately, these are above my scope. Our VP of Operations would like to speak with you over the phone and answer these as well as any other additional questions. If you could please provide a telephone number where you can be reached I will forward this on to her.
Thank you,
Kelly Young
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